Privacy Policy

Llama&Cactus privacy policy is made in conformity with the present legislation. Llama&Cactus is property of PAMPAM RETAIL SRL.

Llama&Cactus acknowledges the importance of protecting personal and financial information. We have strict policies and security measures to protect the information you provide to us. By using the llamaandcactus.com online store, you agree to processing and using personal information, transmitted in conformity with this privacy policy. The privacy policy is applicable the all personal information protected, collected, maintained or used by llamaandcactus.com.

Privacy policy – general principles

Personal information of the Client provided during using llamaandcactus.com, are strictly used for making the ordering process possible. They can also be used in other marketing purposes, but only if the Client gives his specific acceptance in a separate declaration (newsletter).

The user remains anonymous until the moment he makes the first online purchase or he subscribes to the newsletter. In any of these cases the Client has to provide (by electronic means or other way) certain contact information. These will be sent to the llamaandcactus.com administered contact system.

Making a purchase and registering in the llamaandcactus.com online store are tied to expressing your acceptance to collect and process personal information, in accordance with the present legislation. These information are used only for the purpose of making the order, including sending the sale proof (invoice) and shipping the order. llamaandcactus.com has the right to provide the personal information to their commercial partners, strictly for the purpose of finalizing the order process.

What information does llamaandcactus.com collect?

llamaandcactus.com collects personal information from people who use the online store. We also use “cookies” and follow IP addresses in order to make our services as best as possible. These are useful to make the llamaandcactus.com experience the best there is. llamaandcactus.com collects personal information from clients (name, address, telephone number, email address etc), but never information regarding the online client’s credit card.

What does llamaandcactus.com use the information provided by clients for?

Personal information provided by the Client online will only be used after your agreement, and to keep you informed about events of special promotions. These informations will be used to analyze our online performance and to better our services. They will be also used to communicate with the client when they place an order online.

We will send out news or announcements only if we have your permission to do so, which means subscribing to the newsletter. We can use information regarding favorite products and about acquisitions, in order to improve the site design and also the online shopping experience. We can contact you by telephone or email, for market research activities, and to find out more regarding the way we can improve our offers. For a better experience, we can combine these information with others from third parties, including demographic information in a public way. We can also combine these information with the ones from our partners. These will help us personalize the shopping experience and to communicate in conformity with this policy.

Does llamaandcactus.com give personal information to third parties?

llamaandcactus.com doesn’t sell or give out personal information of the Client to third parties, unless they specifically agree to this, and except for shipping purposes. To maintain the quality of our services, to manage the data base and provide information to the Client, llamaandcactus.com works with selected third parties. The personal information you provide are only used by these third parties in the llamaandcactus.com name. None of these service suppliers are authorized to use the information for any other purpose. We don’t reveal information to other third parties, exception making the court of justice, police or any other judicial departments.

If llamaandcactus.com is purchased by another entity, merged or consolidated, information about clients is given to the new entity. This mentioned entity will agree to protect the confidentiality of the personal information in conformity with this policy.

Security

llamaandcactus.com uses adequate security measure to protect the information you give us. We will take every necessary steps against accessing, using or unauthorized revealing. Nevertheless, no online transmission can fully have the guaranty to be protected from unintentional recipients. We can not be held liable for any breach of security, except in a situation due to our negligence.

Accepting confidentiality and changes

By using the website llamaandcactus.com, you are agreeing to the collection of personal data, as described in this confidentiality policy. llamaandcactus.com reserves the right to occasionally make changes in its confidentiality policy.

We will post and update this policy on our website, and we recommend that you examine this page, especially when using the online store.

Cookie policy

What is a cookie and what is it used for?

A cookie is a piece of data that is used to stock information in browser subfolders , or in the computer data program when you visit a website, like llamaandcactus.com. They are used on a large scale for more efficiency and to supply information to the website owner..

What cookies does llamaandcactus.com use and for what?

Our website uses different type of cookies and similar technologies, each of them having a different function.

Functional cookies

These cookies allow our website to recognize you every time you access llamaandcactus.com, so that you don’t have to type in the registration details every time.

If you have an article in your cart and you close the session without finalizing the order, these cookies allow you to continue shopping with the same cart the next time you access the website.

These cookies are not essential for llamaandcactus.com to function, but they help improve the website and the navigation experience.

Analytic Cookies

These cookies are used for example, by Google Analytics to realize statistics regarding the way people use llamaandcactus.com. In such cases PAMPAM RETAIL SRL, processes the results of these analyzes in an anonymous way and only for statistic purposes.

How can I deactivate cookies?

Most web browsers (Internet Explorer, Firefox, etc) are configured to automatically accept cookies. However, there is a control in the browser settings, including deactivating the cookies anytime. We wish to inform you that deactivating technical, navigation or functional cookies can make our website not function correctly or not allow you to have all the advantages we offer.

To deactivate analytic cookies, and refuse to be followed by Google Analytics on all websites, you can download Google Analytics Opt Out: tools.google.com/dlpage/gaoptout

The cookies used by llamaandcactus.com are secure for user equipment. More specific, through this way, it’s not possible for any viruses to end up in the equipment of users.

Get in touch

According to the present legislation, you have the right to access, intervene in the personal information, and the right to address to justice. Also, you have the right to be opposed to processing of personal data that regard you, and request that the personal information collected by llamaandcactus.com be deleted.

To use these rights and for any questions or remarks regarding our policy, please send us an email at hello@llamaandcactus.com.