Need a hand?

Feel free to call us (+40 741.386.284) Monday - Friday, 10 a.m. - 6 p.m. or chat with us every day, 10 a.m. - 6 p.m.

Orders

What should I do if I want to change my order?

We process the orders as soon as we receive them, but we will do everything we can to adjust the orders according to any changes that might appear. The best way to cancel or modify an order is to call us at +40 741.386.284, Monday-Friday, 10 a.m.-6 p.m.

What is the status of my order?

To find out more details about your order, don't hesitate to write to us at hello@llamaandcactus.com or via Facebook Messenger, @llamaandcactus.com.

Are you interested in placing a bigger order?

If you would like to purchase a bigger quantity of products (more than 10), please email us at hello@llamaandcactus.com. We would be happy to help.

Shipping and Returns

When will I receive my order?

Your order will be delivered to you in 5 - 10 working days. Don't miss out on free shipping on orders over 36 EUR!

Where do you ship?

We ship in every country part of the European Union.

What are the shipping costs?

Shipping is free for all orders over 36 EUR. For smaller orders a 6 EUR shipping cost is applied.

Can I receive my order faster?

If you would like the order to get to you faster, please give us a call at +40 741.386.284, Monday-Friday, 10 a.m.-6 p.m. and we will check with the shipping company to see what options are available and what extra costs apply.

What is the return policy?

Your satisfaction is our #1 priority. We have a 30 day return policy for all pairs of socks. If you come across any problem, we'll take care of it. We'll give you a refund. Or we'll send you other socks. Anything you need. Just let us know, you're part of our family now. Satisfaction. Guaranteed.

How can I return or exchange a product?

Please send us an email at hello@llamaandcactus.com, so we can start the procedures of returning or changing. Also, we would love to hear your feedback.

Payment

How do I get an invoice?

An invoice will be included in the package you'll be receiving. If you need another copy, just send us an email at hello@llamaandcactus.com.

How do I get a company invoice?

If you need a company invoice just send us an email at hello@llamaandcactus.com after you place the order.

Press

Feel free to send us an email at hello@llamaandcactus.com. We'll be more than happy to help.